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Reach Our Service Professionals
Empire State Bank is committed to providing exceptional customer service by being available when you need us. You can rely on our team of service professionals to provide you with timely and comprehensive service you deserve and expect.
We offer the following methods to reach our service professionals:
Lost or Stolen Card
To Report a Lost or Stolen Empire State Bank Visa Debit Card, please call:
- During business hours 9:00 a.m. to 5:00 p.m., call 866-646-0003
- Weekends, holidays or outside normal business hours, call: 800-472-3272
To report fraudulent activity, please call: 833-735-1891
By Mail
Empire State Bank
Main Office
2212 Hylan Boulevard
Staten Island, NY 10306
By Email
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