Contact Us

Reach Our Service Professionals

Empire State Bank is committed to providing exceptional customer service by being available when you need us. You can rely on our team of service professionals to provide you with timely and comprehensive service you deserve and expect.

We offer the following methods to reach our service professionals:

By Banking Center

Find a Banking Center or ATM near you.


By Phone

During normal business hours, please contact an Empire State Bank community banking center.


Lost or Stolen Card

To Report a Lost or Stolen Empire State Bank Visa Debit Card or to report fraudulent activity, please call:

  • During business hours 9:00 a.m. to 5:00 p.m., call 866-646-0003
  • Weekends, holidays or outside normal business hours, call: 800-889-5280, Option 1

By Mail

Empire State Bank
Main Office
2212 Hylan Boulevard
Staten Island, NY 10306

By Email

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