Nothing is more important to us than the safety and well-being of our communities, customers and team members. In response to the ongoing concerns about the Coronavirus COVID-19, we are closely monitoring the outbreak following the latest guidance from the Centers for Disease Control (CDC).
We are doing everything we can to provide a healthy banking experience. Our team members are properly educated and equipped with the tools to ensure safety and assist you at any of our community Banking Centers and Offices. We’ve provided our team members guidance following the CDC’s recommendations to prevent the spread of viruses, amplified the daily cleaning procedures with the use of EPA registered disinfectant on surfaces. We are working to ensure our team members have items like disinfecting wipes, gloves, antibacterial soap, hand sanitizer and tissues available, reiterated to employees the importance of including proper hand washing and hygiene; encouraging sick team members to stay home and restricting business-related air travel during this time.
In addition to visiting our Banking Centers, you can always conduct your banking from the comfort of your home through our contact-less services:
As a reminder you can check balances, transfer funds, deposit checks or find the nearest ATM 24/7 through our Mobile, Online, Telephone Banking services and Remote Deposit Capture. If you are not enrolled in Empire State Bank Digital Services and, or you need assistance with the process, contact your community Banking Center. Find an Empire State Bank near you.
Should you encounter hardship as a result of the Coronavirus, Empire State Bank is prepared to offer assistance, through a range of measures. Contact us at 1-800-331-3036 .
We will continue to monitor developments in connection with Coronavirus COVID-19 and will continue to follow the guidance provided by the CDC and other governmental authorities. As always we remain committed to our employees and the people and communities we serve and thank you for being our valued customer.
For the latest information, please visit the CDC website at cdc.gov/covid19.
Chief Executive Officer