New and Improved Online Banking & Website Is Here

You've been asking and it's finally here!

As an Empire State Bank customer, you’ve come to expect excellent service from a community-focused bank that is committed to you, and service you can continue to expect. As part of our commitment to make banking even more convenient we and are pleased to announce that we have completed our new banking system upgrade. The banking system upgrade will help us continue to provide the extraordinary customer service you have come to expect, while enabling us to offer the most up-to-date products and services, the latest cutting-edge banking technology, new financial tools and enhanced user experience. The banking system upgrade includes many new features and enhancements to improve the user experience, including:

  • NEW – A redesigned website with improved accessibility and features
  • NEW – Improved Online and Mobile Banking, a new, user friendly design including fingerprint and Touch ID app sign-in
  • NEW – Updated Security Options: Upon sign-in, the system will replace answering a security question with generating and entering a passcode
  • NEW – Debit Card Controls: Now you can turn your Empire State Bank debit card off if you misplace or lose your card. When you turn your card off, it can’t be used for purchases, ATM withdrawals, or recurring transactions. If you turn off a card, you can turn it on again at any time
  • NEW – Digital Wallet: Make fast and convenient purchases in store or online via Apple Wallet™, Samsung Wallet™ to use Samsung Pay®, Google Pay®
  • NEW – Zelle®: Now easily send money to family or friends
  • NEW – Real-time Alerts: Receive customized alerts so you can manage your accounts as it happens allowing you to take immediate action and address specific needs
  • NEW – Quick Balance: view account balances quick and easy on the Mobile Banking App without logging in
  • NEW – Export financial information into Quick Books or Quicken: This service will be available on Monday, September 19. For instructions, click here 

User Guide

Empire State Bank is upgrading its banking system technology in order to help us serve you better, enhance security and provide the latest banking products, services and features so you can continue to move forward. Your personal experience and satisfaction remain our highest priorities. As we transition through this process we have developed the following System Upgrade Guide. This guide contains detailed information you need to know about the new and enhanced products, services and features and how to contact us when you need support. Please take time to carefully review the enclosed guide and retain it for future reference.

User Guide

Online Education

Visit our suite of Online Education videos to learn more about the products and services that Empire State Bank has to offer as well as step-by-step tutorials on how to use the new and enhanced services!

Watch Videos

Systems Upgrade Guide and Frequently Asked Questions (FAQs)

Quick Reference

Q: When will we be closed? We will close Friday, September 9th at 5pm and reopening on Monday. Sept. 12.

  • First-Time Online Banking Access for Personal Banking (after 9 am on September 12th):
    • Username: Existing username all in lowercase. This is case-sensitive and MUST be lowercase with no spaces (regardless of the existing format).
    • Password/PIN: Last four digits of primary account holder’s Social Security number.
  • First-Time Online Banking Access for Business Banking:
    • Username: Existing username all in lowercase. This is case-sensitive and MUST be lowercase with no spaces (regardless of the existing format).
    • Password and PIN: Type in default password: Last four digits of EIN/Business Tax ID
  • New Personal Banking App: Empire State Bank Mobile
  • New Business Banking App: Empire State Bank Business

General

Q: When will the system upgrade occur? Our system upgrade will take place from September 9th beginning at 5 PM to September 12th at 9 am.

Q: Will my account number change? No, your account number will not change. You can continue to use your current checks. Your loan account number will not change.

Q: What if I find an error on my account after the Systems Upgrade is complete? If you do encounter an error on your account, please contact us at 845-451-7888.

Q: Will I have access to online and mobile banking? Your access to online and our mobile banking app will be temporarily unavailable from September 9th at 5PM EST through September 12th at 9AM EST.

Online Banking

Q: Why does my online banking look different? As we strive to provide you with the latest digital technology, access to our online banking portal will look a little different to you. Beginning September 12th, you will see we have separated the login buttons for our Business and Personal customers. You will choose the login option most applicable to you based on the information below, and follow the login instructions.

Q: I am attempting to log in to Business Online Banking. Should I log in to Personal Banking or Business Banking? If you currently access both your business and personal accounts through your business online login, you will continue to be able to do so by logging in to the new, upgraded business online banking. If you access your business account via your personal online banking login your account has been moved to business online banking to access all the newly upgraded business features. See the following FAQ question for instructions on how to log into Business Online Banking. 

Q: How do I log in to Business Online Banking for the first time?

  1. Go to Bank’s website, www.esbna.com
  2. Select Business in the Online Banking Login box
  3. Your current Login ID will be transferred to the new platform. Enter your current Login ID in the Username box, using all lower case characters, with no spaces; if the Login ID consists of multiple words, spaces must be removed. There is a minimum of 9 and maximum of 17 characters
  4. Click Login
  5. Your Initial Password will be the last four (4) digits of your company’s EIN/TIN
  6. Upon Login you will be prompted to enter a new, strong Password. Please follow the guidelines on this page to create a strong Password. All Passwords must be 9-17 characters and are case sensitive and must include 1 Upper case letter, 1 Special character and 1 Number
  7. Confirm Email Address
  8. You will be prompted to choose new multi-factor security questions
  9. An email with one time password will be sent and need to confirm. NOTE: This step is NOT necessary in your initial login but will be afterwar
  10. Agree to Terms and Agreements
  11. Your Business Online Banking page will be displayed
  12. If you are in need of assistance logging in please call 845 451-7888

Q: How do I log in to Personal Online Banking for the first time?

  1. Go to Empire State Bank’s website, www.esbna.com
  2. Select Personal in the Online Banking Login box. Your current Login ID will be transferred to the new platform. Enter your current Login ID in the Username box, using all lower case characters, with no spaces; if the Login ID consists of multiple words, spaces must be removed. There is a minimum of 9 and maximum of 17 characters.
  3. Click Login.
  4. Your Initial Password will be the last four (4) digits of your SSN.
  5. Upon Login you will be prompted to enter a new, strong Password. Please follow the guidelines on this page to create a strong Password. All Passwords must be 9-17 characters and are case sensitive and must include 1 Upper case letter, 1 Special character and 1 Number.
  6. Confirm Email Address
  7. You will be prompted to choose new multi-factor security questions.
  8. An email with one time password will be sent and need to confirm. NOTE: This step is NOT necessary in your initial login but will be afterward.
  9. Agree to Terms and Agreements
  10. Scroll to the bottom of the Terms and Conditions to find the 4 digit code that must be entered to complete E-statement enrollment
  11. Your Online Banking page will be displayed.

If you are in need of assistance logging in please call 845 451-7888

Q: Will I continue to receive eStatements as normal? If you are a Personal banking customer then you will have to re-enroll in eStatements in order to continue the service. If you are a Business banking customer you will receive your eStatement as normal. 

Q: Where are my old check images and statements? Any check images and statements prior to September 12th will be temporarily unavailable in Online Banking. Statements will not be available in Mobile Banking. If you are in immediate need of a specific check image or statement, please contact your branch or your Relationship Banker. 

Q: Why is Web Connect not working? You will need to modify your QuickBooks/Quicken settings to ensure the smooth transition of your data. Instructions are available at www.esbna.com for Direct Connect or Web Connect for Quicken and QuickBooks, in Mac or Windows.  

Q: What happened to my account nicknames? All of your previously established account nicknames will be carried over.

Q: What will happen to my external transfer information? If you are a Personal Banking customer, your current external transfer information will NOT transfer over. Please be sure to review your current information and retain any pertinent information. Internal transfers will be transferred over.

Q: Will my bill payments be paid on time? Your bill pay information will be brought over as entered, but it is strongly recommended that you verify the payee and payment information you saved in the previous Bill Pay system transferred accurately. You will NOT be able to enter any new bill payments or payees from September 8th at 5PM through September 12th at 9 AM. 

Q: Why am I not receiving alerts? Your previously set alerts did not carry over to the new Online Banking and Mobile Banking systems. As of September 12th, you now have more control and more forms of alerts to choose from. You can set up alerts for your accounts by visiting the Alerts option in Online Banking and the mobile app.  

Mobile Banking

Q: Why does my mobile banking look different? As we strive to provide you with the latest digital technology, our mobile banking app will look a little different to you. Beginning September 12th, you will see that there are two apps available in all app stores, one for Business customers and one for Personal customers. You will choose the app most applicable to you based on the information above, and follow the login instructions. 

  • Empire State Bank Business Mobile Banking App

     

    1. Go to the App Store or Google Play store (Depends on apple or android device)

     

    2. Search: "Empire State Bank Mobile"

     

    3. Download and follow the login instructions.

  •  Empire State Bank Personal Mobile Banking App


    1. Go to the App Store or Google Play store (Depends on apple or android device)

     

    2. Search: "Empire State Bank Business"

     

    3. Download and follow the login instructions.

ATMs

Q:Will this affect ATM service? ATMs at ALL Empire State Bank locations will be offline starting September 9th at 5PM. ATM availability will staggered through approximately end-of-day September 13th.

  • Debit Card PIN Resets during business hours (9 am to 5 pm): 845-451-7849
  • Debit Card PIN Resets during non-business hours: 800-992-3808
  • Lost/Stolen Debit Cards:
    • During Maintenance of System 5 pm Friday, September 9th to 9 am Monday, September 12th): 800-472-3272
    • September 9th and after during business hours (9 am to 6 pm): 800-472-3272
    • September 9th and after during non-business hours: 800-472-3272

Debit Card

Q: Will my Debit Card still work? There will be no changes to Debit Cards. You will continue to use your existing card and PIN. Your Debit Card will work through the system conversion weekend; however withdrawal amounts may be limited. It is recommended that you visit a banking center or ATM prior to September 9th should you need to make a cash withdrawal in excess of the limited amounts during the system upgrade weekend.

From September 9th at 4PM EST through September 12th at approximately 9 AM EST, your debit card will be restricted to the following daily limits:

09/09/2022 4PM EST through 09/11/2022 11:59 PM EST -> $300 ATM/$300 POS
09/12/2022 3AM EST through 9AM EST -> $100 total limit for ATM and POS
09/12/2022 after 9 AM EST -> regular limits apply, no offline limits

We're Here To Help?

Thank you for your cooperation during this exciting time. Our goal is to make your transition simple and seamless. With that goal in mind, our team is trained and ready to assist you. Should you have any questions now, or at any point in the transition process, do not hesitate to contact our dedicated systems upgrade call center at 845-451-7888, via email at ESBcustomerservice@esbna.com or by visiting your local banking center, www.esbna.com/Locations-Hours 

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